Business ProfileforSoFi

I received an email offer on May 8, 2024 from SoFi for a $499 signing bonus if I used the email link to apply for (and obtain) a minimum $5,000 personal loan and despite fulfilling all terms I haven't received the promised bonus. I used the email link, applied for a loan for $5,000 which was disbursed to me on May 18, 2024. The terms stated that I needed to apply for a Checking and Savings or have a Money account - I have a ******* Money by SoFi account so I was unable to apply for the checking account. I contacted their chat help through the SoFi app on May 16th to verify that my Money account was eligible for the offer and the customer service representative stated that the ******* Money account should be eligible. Per their request I sent them a screenshot of the email offer and they submitted a request for me to get the offer applied properly. I received an email reply from SoFi Support regarding the case #******* stating "The funds will be paid out no later than June 12, 2024" and asked me to contact SoFi if I did not receive the funds by then. Still no bonus so I called SoFi on June 20, 2024 and was told they opened a new ticket (#*******) and I could expect a reply from SoFi in ***** hours. On June 26, 2024 I called SoFi again since I still had no reply and no bonus. The customer service representative I spoke with said that he could see that the ticket had been approved and that I could expect to hear back from them by the end of the week. I still have not received my bonus or a response from SoFi. I've filed a complaint with CFPB and SoFi is still dragging their feet. I have fulfilled all of the terms for the bonus, which has been verified by multiple SoFi service representatives, and I would like SoFi to immediately post the $499 bonus to my money account as promised. I can provide a copy of the original email offer as well as screenshots from the original online chat and the email reply that stated I would get the bonus by June 12th.